Privacy Policy

1. Introduction

Talent Care Education Ltd ("TCE", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

• visit our website;
• make an enquiry about our services;
• contact us by telephone, email, WhatsApp, social media or other communication channels;
• submit an education or course enquiry;
• ask us to assist with an application;
• provide documents or other information in connection with an application;
• attend an appointment or consultation with us;
• interact with our advertising or marketing; or
• otherwise use our education consultancy and related services.

It also explains your rights under UK data protection law and how you can exercise them.

This Privacy Policy has been prepared with reference to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), the Privacy and Electronic Communications Regulations 2003 (PECR) as amended, and the Data (Use and Access) Act 2025.

2. Who We Are

Talent Care Education Ltd is a private limited company registered in England and Wales. We provide educational support and education consultancy services.

For the purposes of UK data protection law, the controller responsible for the personal information described in this Privacy Policy is:

In some circumstances, universities, colleges, education providers and other organisations that receive your personal information may act as separate data controllers and process your information in accordance with their own privacy notices.

Data Protection Contact

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or wish to make a data protection complaint, please contact:

• Data Protection Contact, Talent Care Education Ltd
• Suite 1b The Clock House, 4th Floor, Barking, England, IG11 8EQ
• Email: info@talentcareedu.com

3. Personal Information We Collect

The personal information we collect depends on your relationship with us and the services you request.

Identity information

Full name, title, date of birth, age, nationality and copies of identification documents where required for an application or service.

Contact information

Residential address, email address, telephone or mobile number, WhatsApp contact details and other contact information you provide.

Education and academic information

Previous schools, colleges or universities, qualifications, grades, transcripts, English-language qualifications, course preferences, intended level of study, application information and other information relevant to assessing education opportunities.

Employment and professional information

Where relevant: employment history, job title, employer information, work experience, CV or résumé, professional qualifications and other professional background information.

Application and admissions information

Course and institution preferences, application forms, personal statements, references, application status, offers and admissions information and correspondence relating to an application.

Funding and financial information

Funding eligibility, tuition fees, student finance enquiries, sponsorship or funding arrangements and other financial circumstances relevant to the education service requested.

Communications information

Records of communications including emails, telephone enquiries and call notes, WhatsApp communications, SMS messages, website enquiries, social media messages, appointment records, complaints and other correspondence.

Telephone call recording: Please be aware that telephone calls to and from TCE may be recorded for training, quality and record-keeping purposes. You will be informed at the start of a recorded call.

Marketing and preference information

Your communication preferences, marketing permissions, consent records, unsubscribe or opt-out requests, courses or services in which you have expressed an interest and information about your interaction with our marketing communications.

Website and technical information

IP address, browser type and version, device information, operating system, pages viewed, referring website or source, approximate location derived from technical information, and cookie, analytics and advertising identifiers where applicable. Please see our separate Cookie Policy for more information.

4. Special Category and Sensitive Information

Certain personal information receives additional protection under UK data protection law. Depending on the circumstances of an education application, you may provide information concerning matters such as health or disability, racial or ethnic origin, religious or philosophical beliefs or other special category information.

We will only process special category personal information where it is necessary and where we have both an appropriate lawful basis under Article 6 of the UK GDPR and an applicable condition under Article 9 of the UK GDPR and/or the Data Protection Act 2018. Where explicit consent is the appropriate condition, we will ask for it separately and clearly.

5. How We Collect Personal Information

We may collect personal information directly from you when you complete a form on our website, submit an enquiry, contact us by telephone, email, WhatsApp or SMS, communicate through social media, attend a consultation or appointment, submit an application, provide supporting documents, or communicate with our staff.

We may also receive information indirectly from sources such as:

• advertising and lead-generation platforms (including Meta, TikTok, LinkedIn and Snapchat);
• referral partners;
• universities, colleges and other education providers;
• publicly available sources where lawful and appropriate; and
• another person acting on your behalf, where appropriate.

6. How and Why We Use Your Personal Information

We will only process your personal information where we have a lawful basis for doing so.

7. Education Applications and Sharing with Providers

Where you ask TCE to assist you with an education enquiry or application, we may need to disclose relevant personal information to the university, college, education provider or other organisation involved. We will aim to share only information that is reasonably necessary for the relevant purpose.

Universities, colleges and other education providers may act as independent data controllers when they receive and process your information. Their processing may be governed by their own privacy notices.

8. Who We May Share Your Information With

Where necessary and lawful, we may share personal information with categories of recipients including:

• universities, colleges and education providers;
• IT system and website hosting providers;
• CRM providers (HubSpot);
• email and communications providers;
• advertising and marketing platforms (Meta, TikTok, LinkedIn, Snapchat, Google) subject to applicable consent and legal requirements;
• automation and integration providers (Zapier);
• professional advisers such as accountants or lawyers;
• regulators, government authorities, law-enforcement bodies or courts where required or permitted by law; and
• other organisations where you request or authorise us to share your information.

We do not sell your personal information for another organisation's unrelated direct marketing.

9. Direct Marketing

We may send you information about courses, education opportunities, events or TCE services where we are permitted to do so under UK data protection law and PECR.

You can ask us to stop sending direct marketing at any time by using an unsubscribe option in a marketing communication, replying to us with an opt-out request, or contacting us at info@talentcareedu.com. We may retain a limited suppression record after you opt out so that we can respect your preference.

10. Cookies and Similar Technologies

Our website may use cookies and similar storage or access technologies. Some technologies are necessary or fall within an applicable legal exception. Other technologies require your consent before they may be used. Where consent is required, we will request it through our cookie consent mechanism. You can refuse non-essential technologies and change or withdraw your consent at any time.

Please see our separate Cookie Policy for information about the specific technologies we use, their purposes, providers and durations.

11. International Transfers

Some organisations that provide services to us may process personal information outside the United Kingdom. Where a restricted transfer outside the UK occurs, we ensure that an appropriate mechanism or safeguard required by UK data protection law is in place.

Depending on the circumstances, this may include UK adequacy regulations, the ICO's International Data Transfer Agreement (IDTA), the UK International Data Transfer Addendum to the European Commission's Standard Contractual Clauses, or another safeguard or exception permitted under UK data protection law. Where required, we will carry out an appropriate transfer risk assessment or data protection test and implement any additional protections necessary.

12. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

13. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised or unlawful processing and against accidental loss, destruction, alteration, disclosure or damage. These measures include appropriate access controls, secure systems and services, limiting staff access according to business need, staff awareness and training, appropriate arrangements with service providers, and procedures for responding to suspected personal data breaches.

14. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of Access — request a copy of the personal data we hold about you.
• Right to Rectification — ask us to correct inaccurate or incomplete personal data.
• Right to Erasure — request deletion of your data where there is no compelling reason to continue processing it. This right is not absolute.
• Right to Restrict Processing — ask us to pause processing of your data in certain circumstances.
• Right to Data Portability — receive certain personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object — object to processing based on legitimate interests. You have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent — withdraw consent at any time where processing is consent-based. Withdrawal does not affect prior lawful processing.
• Automated Decision-Making Rights — rights relating to decisions made solely by automated processing that produce significant effects on you.

To exercise any of these rights, please contact us at info@talentcareedu.com. We will respond within the time required by applicable data protection law — normally one month, although the law allows this period to be extended in certain circumstances. We will tell you if an extension applies. There is normally no fee for exercising your rights.

15. Automated Decision-Making and Profiling

We do not currently make decisions about prospective students or applicants based solely on automated processing where those decisions produce legal effects or similarly significant effects on the individual.

16. Children's Personal Information

Our services are primarily intended for individuals aged 18 or over. We do not knowingly collect personal information from children through our general enquiry services. If a service involves an individual under 18, we will take appropriate steps to provide suitable privacy information and comply with applicable data protection requirements.

17. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties. We do not control the privacy practices of independent third parties and this Privacy Policy does not govern their processing.

18. Data Protection Complaints

If you are concerned about how we have collected or used your personal information, you can make a data protection complaint directly to us. We will acknowledge receipt of a qualifying complaint within 30 days, take appropriate steps to investigate and respond without undue delay, and keep you informed about its progress and outcome.

Please contact our Data Protection Contact at info@talentcareedu.com.

You also have the right to complain to the UK's data protection regulator:

We would appreciate the opportunity to address your concerns directly, but your right to contact the ICO is not dependent on first raising the matter with us.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the personal information we process, our suppliers or technology, our business operations, or changes to applicable law, regulatory guidance or requirements. The latest version will be published on our website with an updated "Last updated" date.

20. Contact Us

For any questions about this Privacy Policy, our use of your personal information, your data protection rights or a data protection complaint: