Privacy Notice (Students, Applicants & Enquirers)

Talent Care Education Ltd
Last updated: 22.01.2026

1. Who We Are (Data Controller)

Talent Care Education Ltd (“Talent Care”, “we”, “us”, “our”) is an education consultancy providing student recruitment, admissions support, and related advisory services.

We are the data controller for personal data we collect through our websites, enquiry and application forms, social media and advertising lead forms, and our communications with you.

Contact details
Email: info@talentcareedu.com
Telephone: 020 8594 0891
Address:
The Clock House, Suite 1b, 4th Floor,
East Street, Barking,
IG11 8EQ, United Kingdom

For privacy-specific matters, please email info@talentcareedu.com with the subject line “Data Protection”.

Data Protection Officer (DPO):
We are not currently required to appoint a statutory Data Protection Officer. Our admission manager is working as interim DPO.

2. Who This Notice Applies To To

This Privacy Notice applies to:

• individuals who enquire about our services,
• applicants and students, we support with admissions,
• former applicants or students whose personal data we retain in line with our retention policy.

This notice does not form part of any contract. We may update it from time to time. Where changes are material, we will notify you via our website or by other appropriate means.

3. Our Data Protection Principles

We process personal data in accordance with UK data protection law. This means personal data must be:

• processed lawfully, fairly and transparently;
• collected for specified, explicit and legitimate purposes;
• adequate, relevant and limited to what is necessary;
• accurate and kept up to date;
• kept no longer than necessary; and
• processed in a manner that ensures appropriate security.

4. Personal Data We Collect 
   A. Standard Personal Data

• Identity and contact details: name, email address, telephone number, postal address
• Admissions data: education history, qualifications, course preferences, CVs, personal statements, references (if provided)
• Documents you provide: certificates, transcripts, right-to-study documentation, passport or visa-related documents (only where necessary for admissions)
• Communications: emails, telephone calls, SMS and WhatsApp messages, meeting notes, webform submissions and call recordings (with consent where necessary)
• Billing data (if applicable): invoices, receipts and payment status (we avoid collecting full bank details unless essential)

  B. Special Category Data
  We process special category data only where necessary and with appropriate safeguards, for example:

• Health or disability information (only where you choose to disclose this for reasonable adjustments);
• Ethnicity or religion (only where lawful and typically for equality monitoring).

  C. Criminal Offence Data

We do not routinely collect criminal conviction data. Where an institution requires this for a specific course or placement, we will process it only where lawful and proportionate and with suitable safeguards.

5. How We Collect Your Data
   We collect personal data:

• directly from you (via social media forms, email, phone, WhatsApp, meetings);
• from agents or friends acting on your behalf;
• from universities or colleges during the admissions process;
• from referees or previous institutions, usually through documents you provide.

6. Why We Use Your Data & Our Lawful Bases

We only process personal data where the law allows us to do so.

Purpose	Examples	Lawful Basis
Admissions and enquiry services	Responding to enquiries, advising, submitting applications	Contract (UK GDPR Art. 6(1)(b)) or steps prior to contract
Communication	Email, phone, WhatsApp relating to applications	Legitimate interests (GDPR Art. 6(1)(f))
Compliance & record-keeping	Legal/regulatory duties, fraud prevention	Legal obligation (GDPR Art. 6(1)(c)) and/or legitimate interests
Support needs	Reasonable adjustments	Explicit consent (GDPR Art. 9(2)(a)) or other lawful Art. 9 conditions
Marketing	Service updates, offers	Consent or soft opt-in (PECR)

Legitimate interests:
Our legitimate interests include operating and improving our services, communicating efficiently with prospective students, maintaining records, and preventing misuse or fraud. We balance these interests against your rights and expectations.

7. Marketing, WhatsApp, SMS, Email & Phone (PECR)

We may contact you by WhatsApp or phone for service-related updates or marketing only where permitted by PECR, for example:

• where you have given consent; or
• where soft opt-in applies (you enquired about similar services and are given a clear opt-out).

Opt-out options

• WhatsApp: reply STOP or block via WhatsApp
• Email: info@talentcareedu.com

We do not send unsolicited marketing where consent is required.

8. If You Do Not Provide Information

If certain information is not provided, we may be unable to:

• progress your enquiry or application;
• submit required documentation to institutions; or
• meet legal or regulatory obligations.

9. Change of Purpose

We will only use your data for the purposes for which it was collected unless we reasonably consider another compatible purpose applies. If a new, unrelated purpose is required, we will inform you and explain the lawful basis.

10. Who We Share Your Data With
    
    A. Universities and Colleges

We share relevant application data at your request to process admissions. These institutions usually act as independent data controllers and issue their own privacy notices.

    B. Service Providers (Processors)

We use trusted providers for CRM systems. They act under our instructions and confidentiality obligations.

    C. Agents, Sponsors, Parents/Guardians

Where applicable and appropriate (e.g., under-18s or sponsored students), we may share relevant updates.

    D. Legal or Regulatory Bodies

Where required by law or to protect rights and safety.

We do not sell personal data.

11. International Transfers

Some institutions or service providers may be located outside the UK. Where we make a restricted transfer, we rely on:

• UK adequacy regulations; or

• UK-approved safeguards such as the UK IDTA or UK Addendum, and conduct transfer risk assessments.

Further details are available on request.

12. Data Security

We use appropriate technical and organizational measures to protect personal data, including access controls, secure storage, staff confidentiality and secure document-sharing practices.

If a data breach poses a risk to your rights and freedoms, we will notify the ICO and affected individuals where legally required.

13. Data Retention

We retain data only for as long as necessary:

• Enquiries: up to 6 months from last contact
• Applications: admission cycle + up to 24 months
• Marketing preferences: until you opt out (suppression records retained)
• Legal records: as required by law

Data may be anonymized for analytics purposes.

14. Your Rights

You have the right to:

• access your personal data;
• request correction;
• request erasure (where applicable);
• restrict processing;
• object (including to direct marketing);
• data portability (where applicable);
• withdraw consent at any time.

We normally respond within one month.

To exercise your rights: info@talentcareedu.com

15. Cookies & Similar Technologies

We use:

• Essential cookies (necessary for site functionality); and
• optional analytics and advertising cookies (used only with consent).

Our cookie banner allows you to Accept all, reject all, or Manage preferences, which you can change at any time.

16. Children’s Privacy

Our services are primarily aimed at individuals aged 18 and over. We do not hold data below 18 years. 

17. Updates to This Notice

We may update this Privacy Notice periodically. The latest version will always be available on our website, and material changes will be highlighted.

Cookie Notice

Cookie types

• Advertising cookies (optional, e.g., Meta Pixel)

Non-essential cookies are used only after consent.

Meta / Facebook / Instagram Lead Form Privacy Statement

“By submitting this form, you agree that Talent Care Education Ltd may use your details to contact you about your enquiry and admissions support. We may contact you by phone, email, SMS or WhatsApp. Marketing messages are sent only with consent or where permitted by law. You can opt out at any time. Please see our Privacy Policy for more information.”